Refund and Dispute Policy

Effective Date: March 27, 2025 Last Updated: March 27, 2025

At Brainlybox, we strive to ensure our users are satisfied with our products and services. This policy outlines our procedures for handling refund requests and resolving disputes.

Refund Eligibility

Refunds may be considered under the following circumstances:

1.Primary Eligibility Criteria

  • Technical issues: If unresolvable platform functionality issues prevent service usage
  • Billing errors: If incorrect charges or duplicate transactions occur

2.Refund Request Timeline

  • Subscription services: Requests must be made within 7 days of the billing date
  • One-time Payment Service: Requests must be made within 48 hours from the billing date

Non-Refundable Items

The following are not eligible for refunds:

  • Subscription plans and pay-as-you-go credits package purchases: Non-refundable once paid
  • Used services: Services that have been accessed or consumed
  • Add-on features: Optional features or upgrades once activated
  • Promotional credits: Credits received through promotional offers or referrals

Refund Process

1.How to Request a Refund

（1）Submit your request to [email protected] within the eligible timeframe. （2）Include in your request:

  • Transaction invoice or Task ID
  • Account Details (User ID or Email Address)
  • Detailed reason for the refund (Please provide relevant screenshots or documentation)

2.Refund Processing

We will review and respond to all refund requests within 7 business days. Refunds will be issued to the original payment method.For credit card payments: Refunds may take up to 30 business days to appear on your statement.

Policy Updates

Brainlybox reserves the right to modify or update this Refund and Dispute Policy at any time. Any changes will be posted on our website, and the date of the last update will be reflected at the top of the policy. By continuing to use our services after such changes, you agree to the updated terms.

Contact Information

If you have any questions regarding this policy or need assistance with a refund or dispute, please contact our support team at [email protected].